Frequently Asked Questions
Everything you need to know about bringing Highwood quality into your home.
What materials are used in Highwood furniture?
We use premium, sustainably sourced hardwoods and high-grade composite materials designed for both aesthetic beauty and long-term durability in any home environment.
How long does shipping typically take?
Standard domestic orders are processed within 2-3 business days. Depending on your location, delivery typically takes between 5 to 10 business days.
Do you offer a warranty on your products?
Yes, all Highwood furniture comes with a limited 5-year warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs may apply unless the item arrived damaged.
Is assembly required for the furniture?
Most of our larger pieces require minor assembly. We include detailed instructions and all necessary hardware in the box to make the process as simple as possible.
Do you offer financing options?
Yes, we partner with major flexible payment providers at checkout, allowing you to split your purchase into manageable monthly installments.